Case Study - Gainesville Regional Utilities

3 Pages

Gainesville Regional Utilities (GRU), Florida's fifth-largest municipal electric utility serving 93,000 customers with electric, gas, water, wastewater, and telecom services via 540 employees, adopted Serviceaide's ChangeGear modules including ServiceDesk, Change Management, and Incident Management. The platform improved reporting, enhanced visibility to meet NERC CIP standards for grid protection, and increased overall efficiency in the complex utility market.

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Case Study - Gainesville Regional Utilities

Case Study - Gainesville Regional Utilities

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