Nice helped e-regio modernize its contact center by implementing CXone Mpower, enabling a digital-first approach to managing schedules, workflows, and customer experience. Their centralized dashboard connected disparate technologies, replacing outdated spreadsheets and manual processes. Nice’s solution improved operational efficiency, enhanced real-time visibility, and streamlined communication, allowing e-regio to better handle service demands and maintain high service levels across 19 municipalities, ultimately supporting improved customer satisfaction and crisis management in the green energy sector.

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