processmaker.com sales@processmaker.com Case Study: Adecco Group Adecco Colombia accelerates its customer experience, reduces customer support costs, and improves its overall security by automating core service operations using ProcessMaker via AWS. Industry: Staffing Country: Colombia The Results • Greater visibility in customer service requests • Defined process management for calls, data entry, customer interactions, and workflows between staff • Increased employee support from management • Reduced costs by automating previously manual tasks The Overview A Fortune Global 500 company, The Adecco Group is the world’s largest human resources provider and temporary staffing firm in the world. Adecco Colombia, a branch of The Adecco Group, was using manual processes to commu

Join for free to read