Case Study

Carglass To Stay Focused On Its Customers

Carglass To Stay Focused On Its Customers

Pages 4 Pages

CARGLASS TO STAY FOCUSED ON ITS CUSTOMERS LAUNCHED IN 1986, CARGLASS IS NOW FRANCE’S LEADING SPECIALIST VEHICLE GLASS REPAIR AND REPLACEMENT BUSINESS, ASSISTING MORE THAN ONE MILLION CUSTOMERS EVERY YEAR. Employing almost 3,000 people, Carglass looks after its customers at 390 service centres located throughout France, and also from more than 600 workshop vehicles that travel thousands of kilometres each day to assist customers at the roadside. Carglass also supplies replacement headlights, windscreen wiper blades and bulbs. The company is part of the Belron Group, the global leader in the repair and replacement of vehicle glass, active in 35 countries across five continents and employing 25,000 people. Challenge With a globally-recognised brand and millions of customers, from

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