The Cardiac and Vascular Institute—known as TCAVI—is a 17-doctor, 160-employee medical practice that began serving cardiovascular patients in north central Florida in 1973. In early 2011, the growing company adopted electronic healthcare records (EHR) to comply with government mandates and hired Josh Cook as its first IT manager. THE CHALLENGE On arriving at TCAVI, Cook learned that the firm had Symantec Backup Exec™, but wasn’t using it t

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