CASE STUDY CASE STUDY 1 CA S E S T U DY: CAPGEMINI Industry IT Services Summary With 2,400 employees in thirteen loca- tions and $220 million in sales, Capgemini Italy is a key part of the entire Capgemini system—and it feared that its employees’ Business English proficiency wasn’t robust enough for the task at hand: delivering world-class IT consulting across the globe in a market where transactions are often conducted in English. A wide-

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