At a glance Country: USA Industry: Technology Founded: 1937 Website: usa.canon.com Parent company: Canon USA, Inc. Challenge Canon and its channel partners were manually managing delivery, license activation, and service subscriptions, which was both time-consuming and expensive. It wanted to automate associated processes to allow users to manage subscriptions more flexibly and effectively. Solution Fujitsu built a Salesforce®-powered marketplace using its FUJITSU GLOVIA OM cloud solution. This self-service portal enables users to access service catalogs, license management, invoicing, and reporting, and all seamlessly integrated with Canon’s billing system. Benefit ¦ Increased efficiency and productivity among Canon dealers and channel partners through use of self-ser

Join for free to read