C A S E S T UDY | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Industries: Retail Operations Contact/Call Centers Company Status: #1 Employer in Canada Critical Business Challenge: Increase Both Employee & Customer Satisfaction Canadian Tire, Ltd., Canada’s largest employer, operates many call centers for its credit card operations, customer service and auto parts stores. In addition, Canadian Tire

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