CallRevu’s Dealer Achievement Focus: Jones Junction Blind Spot to Sweet Spot – Jones Case Study Jones partners with CallRevu to monitor each incoming call from start to !nish. Managers are alerted by text message or on their mobile app if anything occurs on the call that needs to be addressed or remedied, or if a sales opportunity is missed. Jones makes a commitment to their customers to stay dedicated and engaged in the phone process. This strategy allows them get more appointments from the same number of calls and more gross pro!t from the same number of customers. Of course, Jones’ superior customer service makes their Customer Satisfaction Index soar too. Let’s look at the CallRevu numbers. 2nd Quarter 2011 2nd Quarter 2013

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