Case Study

Call Center Scheduling at National Help Desks Schedules Shifts to Support 4,700 Health Users

Call Center Scheduling at National Help Desks Schedules Shifts to Support 4,700 Health Users

Business Management Systems Case Reference Call Center Scheduling at National Help Desks Schedules Shifts to Support 4,700 Health Users Business Management Systems www.BMScentral.com 800-450-4230 PO Box 17188 Anaheim, CA 92807 For more Information Call: 800-450-4230 sales@bmscentral.com The Challenge To keep CBS’s networks of 3,500 Windows PCs running smoothly, its National Service Desk is staffed by 22 Client Support

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