Call Center & Disaster Recovery Solutions Case Study SNAAC Calls on Logicalis for a Total Network, Call Center and DR Solution Security National Automotive Acceptance Company (SNAAC) was established in 1986 as a specialty finance company that purchases and services retail sales finance contracts acquired from auto dealers in the sale of new and used automobiles to military personnel. Today, the company operates in 30 states and employs more than 150 people at their Mason, Ohio facility. Communication is a key component of SNAAC’s interaction with its military customers and its auto dealers throughout the country. “Time to move on” Although it had been dependable, the Nortel system that supported SNAAC’s call center was extremely outdated. Some components were more than ten years old. The

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