Cai Reduced Barclays’ Support Costs By 25% And Raised End-User Satisfaction To Over 95%.
Cai Reduced Barclays’ Support Costs By 25% And Raised End-User Satisfaction To Over 95%.
1 Pages“We awarded CAI a multi-year help desk support contract based on its unique process and methodologies. The company’s support model provides dependable live call and e-mail coverage from its call center in Wilmington, 24 hours a day, 7 days a week.” “Each month CAI provides metrics detailing the help desk ’s performance against critical success factors, and each month CAI met or exceeded those thresholds. End-user- satisfaction ratings have risen
