C Ca as se e S St tu ud dy y A An n a ag ge en nc cy y’ ’s s s su uc cc ce es ss s s st to or ry y  !" # The manual processes involved in getting sales data to field reps had become a productivity issue for TASCO. Field sales reps were forced to play a waiting game: Wait for the agency to record sales and close out the month’s activity. Wait for reports to be generated. Wait some more for hard copies of reports to be printed and mailed. Meanwhile, TASCO’s office staff was spending an excessive amount of time – and paper – preparing reports for each territory, stuffing envelopes and mailing them.  


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