Once the customer began deploying VoIP however, it was clear very early in the process that voice quality was going to be an issue. “The main problem was latency in conversations when using the IP-based phones. Latency is something you have to keep in mind when working with VoIP,” Sukraw says. To resolve the latency issue, the choices were to put a phone system in each location, which would drive up costs considerably, or deploy session b

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