CASE STUDY The Burj Al Arab Jumeirah is a truly iconic hotel with many technological firsts to its name including being the first hotel to have Wi-Fi and computers and plasma TVs in every suite. For Mr. Menezes, maintaining this competitive edge meant ensuring the Hotel’s Wi-Fi services too offered superior performance, coverage and overall quality of service. “Wi-Fi is today a basic expectation of hotel guests, but we wanted to go over and above and deliver a memorable premium experience even as the number of devices connecting to Wi-Fi has more than doubled in recent years,” Mr. Menezes explained. A PENCHANT FOR PREMIUM SERVICE To achieve this goal, Mr. Menezes and his team decided to use the latest 802.11ac Gigabit Wi-Fi standard. “We knew this would enable us to support a ran

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