Bupa Health and Wellbeing, UK At Bupa, the customer service advisors for Private Medical Insurance were moving from multiple systems to a single system and needed a solution to guide employees through the transition without any negative impact on customers. They selected Panviva’s SupportPoint to provide application guidance for each user to ensure their usual excellent levels of customer service. Bupa has since rolled out SupportPoint to their call centers, to clinical and provider services, and also to their claims and enrolment departments. The Company Bupa was established more than 60 years ago in the UK and is an international healthcare company with customers in over 190 countries. The Challenge Health insuranc

Join for free to read