HAPMAN CASE STUDY Werner G Smith is a chemical manufacturer which specializes in plant and marine-based oils, esters, and waxes used in additives in a wide-range of industries from wire drawing, and metal working lubricants, to glazes, putties and cosmetics. Examples of customer products are modeling clay for car designs as they are scaled for production, and for home products such as Vicks Vaporub®. The unique and sometimes complex nature

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