BUILDING HIGH VALUE IT DEPARTMENTS IN TERMINAL OPERATIONS2 INTRODUCTION As marine terminal technology advances and becomes more sophisticated, the demands on terminal IT departments have grown exponentially. IT infrastructure has always been mission- critical to marine terminals, but as terminals increasingly automate and optimize their IT systems, the IT departments find now more than ever that they are at the center of the marine terminal’s success. In a recent Tech Validate survey “Leveraging Managed Services for Terminal Operations”, 94% of N4 customers say the health of their N4 infrastructure is very important or mission-critical to the overall health of their terminal. However, nearly a third of these same respondents also stated that their current monitoring and diag

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