Building a Platform for Superior Customer Service

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Building a Platform for Superior Customer Service www.medforcetech.com Case Study Franciscan Pharmacy & Home Medical SupplyBuilding a Platform for Superior Customer Service Franciscan Pharmacy & Home Medical Supply is a Catholic Health Initiatives affiliate and part of the CHI Franciscan Health system. The company’s focus has always been to provide patients with the utmost care and attention. Working to better coordinate service across several locations and numerous hospital based therapists, Franciscan Pharmacy & Home Medical Supply selected Medforce to provide the technology that would literally get everyone on the same page. With nine different pharmacy locations (four focused on DME) and a billing department in a separate downtown building, Franciscan Pharmacy & Home Medical

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