Building a better service for the future Author: Brad Halcrow Story: Mike Smyth SFS FIRE implemented simPRO in 2016 to help them build a better business for the future and to provide their customers with a ?rst class service. Preparing to hand over the reigns As head of the Smyth family-owned business, Mike and his family are involved in the day-to-day running to enable a smooth transition when it comes time for handing over 100% control to his children. A key factor for any business to change hands successfully is to embed processesbefore the change. This is often where the initiative to invest in software such as simPRO is brought about. Customer service We are ?rm believers in providing a 1st class service which is at the heart of SFS FIRE. “Your Safety….because we care” our catchphrase

Join for free to read