Case Study www.inovasolutions.com Build.com Builds Exemplary Customer Service With Real-Time Visibility Build.com, a Chico, California-based online retailer of over 700,000 building supplies, caters to consumers – both do-it-yourselfers and homeowners – and contractors in the building trades, and has grown in both size and reputation during its fifteen years in business. Of its 370 employees, 150 of them man the single contact center that

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