Case Study
Brooks Brothers Excels in Social Customer Care with Surprise and Delight Moment
Brooks Brothers has been in business for nearly two centuries, but that hasn't stopped them from turning to the latest platforms and social networks to ensure that their consumers are given the best customer care in the business. To keep up with a Twitter following of over 60,000, the first-class retailer employed Spredfast to manage their social conversations and surface the strongest content from their audience. This summer, using two Spr