Case Study

Broadband upgrade bolsters Internet satisfaction for Extended Stay Hotels’ guests

Broadband upgrade bolsters Internet satisfaction for Extended Stay Hotels’ guests

Pages 2 Pages

Broadband upgrade bolsters Internet satisfaction for Extended Stay Hotels’ guests CASE STUDY In the highly-competitive hospitality industry, customer loyalty may hinge on a single differentiating factor, like the quality of Internet service. Ira Greenfield is acutely aware of that fact. As Vice President of Technology for Extended Stay Hotels, one of his responsibilities is to ensure that guests at the company’s 686 properties throughout the U

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