www.gossinteractive.com TRAVEL & TRANSPORTATION • GOSS iCM (intelligent Content Management) • GOSS Commerce • GOSS LiveChat • GOSS Advanced Search • GOSS Mobile Web BRITTANY FERRIES SAVES £7 MILLION BY MOVING BOOKINGS ONLINE commitment to providing an excellent online customer experience has delivered increased bookings, outstanding levels of customer satisfaction and a reduction in contact centre costs for this quality-focused cross-

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