Problem Any down time can be too much down time in a world accustomed to instant connectivity. That’s especially true if you’re running one of the world’s largest OLTP operations, as it depends so crucially on the health and efficiency of its database management systems (DBMS). Such was the case for British Telecom when it went in search of bigger leaps in DBMS performance improvements for both its DB2 and CA IDMS operations. But the priority focus was on CA IDMS improvement because it was, and is, the foundation of BT’s flagship Customer Services System (CSS). Solution Fortunately, BT had a longstanding relationship with Cogito Ltd., a UK based database consultancy. At BT’s behest, the Cogito team developed a number of innovative point solutions, all geared to the primary

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