KEY BENEFITS • Identified efficiency measures through in-depth analysis and comparison with other EMS providers. • Forecasted future demand levels, and the impact these would have on BCEHS. • Results informed BCEHS’s five-year strategy to meet best practice performance standards. KEY FACTS Population = 4,631,000 Area Covered = 944,000 km 2 Annual Incidents = 296,000 Operational Staff = 4,300 Stations = 37 ABOUT BCEHS BCEHS is the largest provider of emergency medical services in Canada and one of the largest in North America, serving over 4.4 million people. BCEHS responds to calls for emergency 911 and inter-hospital transfer services across six health authorities, however, 85% of demand originates in the Metro Vancouver area. THE CHALLENGE BCEHS faced

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