With a background of working in the private sector Dave McRobbie, Head of Customer Services and New Media at East Herts District Council, was keen to bring this experience to local government. “Many councils have spent a great deal of money putting in brand new back office and web-based systems to meet e-Government targets. At East Herts we didn’t have the budget to do this - and we didn’t want to do it. Our existing legacy systems which handle c

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