Sector Requirement Solution Contact centre To reduce fault resolution times and expand available contact methods. A diverse digital engagement suite which drove customer satisfaction up to 95%. CASE STUDY: IYOGI Fault resolution rates increased to 86% and customer satisfaction is up to 95%; these are some of the highest published rates within the computer support industry. iYogi efficiency. And importantly, WhosOn’s systems compatibility meant that chat transcripts were automatically synced into client CRM records – helping save time, streamline operations and improve customer relationship management. Customer satisfaction was key. iYogi was keen to offer the full range of modern contact methods to allow customers to choose the channel most convenient to them. WhosOn didn’t

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