Case Study
Bringing Call Centers Online
CASE STUDY BRINGING CALL CENTERS ONLINE Reliable telecommunication systems are vital for each and every company - being unavailable and therefore unable to respond to inquiries means losing turnover. This is especially true for call centers and their business model based entirely on communication. So in this line of business reliability is of highest significance, par - ticularly because communication channels require higher and higher bandwidths themselves, i.e. for video conferencing or VoiP use cases. KiKxxl, a communications provider headquartered in Osnabrück who has won a variety of awards over the years, is counting on Viprinet technology to ensure reliable internet connections for years already. BENEFITS OF VIPRINET’S SOLUTION • Maximum reliability by bonding different WAN c