CASE STUDY BRIGHTVIEW SEE HOW YOU CAN GET SIMILAR RESULTS AT CHATMETER.COM v1.0 BRIGHTVIEW THE APPROACH THE GOAL ? Implement a reputation management and local SEO software that can streamline their review management process. ? Improve brand reputation at the local level for a seamless patient care experience. ? Improve the patient experience through earning and analyzing more reviews. ? Establish a centralized rank tracking system designed to optimize online presence. ? Invest in a high-quality review management product to improve overall reputation and patient satisfaction. ? Leverage Chatmeter’s Pulse tool to gain insight into patient sentiment through reviews. ? Implement Workflow task management to ensure all reviews are met with timely responses. ? Utilize Chat

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