Success Starts Here Bright Pattern Customer Success Series Company Profile The Connection is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. Industry: Customer Care and BPO Website: theconnectioncc.com Bright Pattern Makes The Connection: Transition from Legacy Technology to the Cloud Overview The Connection—a large-scale BPO and customer care provider—has been in the CX space for over 36 years and its client list includes everything from Fortune 500 companies to small businesses. The company provides a wide range of CX services and primarily focuses on call center outsourcing. The Connection has deep-seeded roots along with a large footprint in the CX space, but it hasn’t lost its entrepreneurial s

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