SAP Ecosystem in Action Success Story Insurance Engineering, Construction, and Operations Braunschweig iT and K asTO IntEgratIng SuppOrt f Or S ap® SOftwarE and p artnEr SOlutIOnS Key Challenges • Separate support messages for add-on and Sap® software • no centralized way to document support messages • Extra manual work for reporting incidents • Inefficient tracking of support status • no end-to-end support functionality for partners Ecosy

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