Customer Success Story Addiction is a primary, chronic and relapsing brain disease characterized by a person pathologically pursuing reward and/or relief by substance use and other behaviors, according to the American Society of Addiction Medicine (ASAM). With this belief, Braeburn is launching their sales operations with Salesforce/Pulsar as their solution as reps visits doctors in hospitals and have conversations about the problem and the solution Braeburn can offer in treating opioid addictions. Pulsar – When the reps are in the hospital Braeburn follows a strict business process when it comes to managing their physician visits. They need to complete the hospital visit and document conversations when offline. This process involves not only looking up past information but being

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