Bradshaw Taylor is a family-owned distributor of outdoor, country and lifestyle clothing and equipment. It supplies high-quality products from seven leading brands, including Sherpa, Schöffel, Le Chameau and Keen. www.bradshawtaylor.com Success Story: Bradshaw Taylor & NXTGen Technology Challenge Bradshaw Taylor had been using an on-premise IP telephone system successfully for six years when Covid-19 struck. The system quickly had to be adapted to accommodate people working from home, but lacked the reliability and monitoring capabilities to support a remote workforce. Michelle McGrath, Customer Service Manager at Bradshaw Taylor, says: “A robust phone system is absolutely essential for our business. Our team handles 40,000 incoming calls per year, as well as providing online cha

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