Case Study

Boulanger Achieves Faster Routing & Increased NPS Score Using Bringg

Boulanger Achieves Faster Routing & Increased NPS Score Using Bringg

Pages 2 Pages

Boulanger, a major French retailer, partnered with Bringg to enhance its delivery system, aiming to improve customer experience, reduce costs, and capture valuable data. Bringg's platform enabled Boulanger to offer better delivery options, manage resources efficiently, and gain insights from real-time analytics. Results include 3x shorter delivery windows, a 40% increase in NPS, 63% more deliveries per vehicle, 80% faster routing, and a significant reduction in carbon emissions, contributing to an "overnight" 50% growth in volume during COVID, while maintaining reliable SLAs.

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