In convention center restrooms, accessories can see a lot of use. In the case of the Long Beach Convention & Entertainment Center, staff was hands-on with its soap dispensers for all the wrong reasons. Most notably, maintenance was having difficulty refilling the units when soap ran out, which happened frequently due to busy trade shows and conferences. Since the dispenser was a proprietary, cartridge-based system, it was necessary for maintenance personnel to crawl underneath the sinks to refill the cartridges. Often, while they were replacing the cartridges, paneling under the sink would become dislodged and fall on workers. In addition, due to the sheer number of dispensers and the size of the convention center, maintenance staff regularly would dispose of cartridges containin

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