Challenges “Our strength at Blue Mantis has always been about working collaboratively with our customers’ internal IT teams, business stakeholders, and external vendors,” states Geoff Smith, Director, Managed Services Business Development at Blue Mantis. “We use a federated support model that allows us to work across our customers’ internal and external teams.” In order to provide effective IT as a Service solutions, Blue Mantis required a next-generation IT operations platform that would allow them to deliver world-class operational and management services to clients, regardless of what technology platforms and management tools they were using.

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