USE CASE BloxOne® DDI for Retail Banking Vertical Industry: Financial Services Branch Banking An inevitable effect of the mobile / digital revolution is that that banks are reassessing the role of the branch office – a macrotrend in and of itself. To cite a stat from the Bank of America: the company closed more than 1,700 branches between 2008 and 2018, a drop of 28%. 1 Will the branch office disappear entirely? No, there are simply too many reasons for maintaining a physical presence where face-to-face meetings can happen – real estate transaction closings, safe deposit boxes, cash drop-offs for local retailers, etc. A reimagining or modernization of the branch office, however, is very much underway; Santander, for instance, is transforming their branches to bank cafes. What’s

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