How do you strategically and consistently build the knowledge of thousands of associates, across multiple store locations, to ensure they take the proper actions at work that will drive the business results you need? That’s the million-dollar question most retail executives struggle with...unless they’re someone like Chad McIntosh, Vice President of Loss Prevention and Risk Management at Bloomingdale’s. McIntosh knows exactly how his revolutionary approach to associate training is impacting employee knowledge and behavior as well as the bottom line. And he’s saving the company big bucks—while creating a safer work environment. Company: Bloomingdale’s is an American chain of luxury department stores owned by Macy’s. Founded in 1872, the company has more than 10,000 emplo

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