This Nutanix case study details how Black Hills Energy, a utility provider serving 1.2 million customers, modernized its IT infrastructure. Facing an infrastructure refresh for its Citrix XenDesktop and experiencing instability with a competitor's hypervisor, Black Hills Energy chose Nutanix's hyperconverged solution. The document highlights the ease of management and superior support model as key deciding factors. The company migrated critical workloads, including their Genesys call center application and regulated utility systems, to Nutanix, and later adopted Nutanix AHV hypervisor. As a result, Black Hills Energy achieved enhanced stability, predictable performance, streamlined NERC compliance, and experienced industry-leading support, significantly improving their IT operations and re

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