Prior to implementing Ctuit Software (now Compeat), Black Bear Diner relied on another competing product for standard reports. With a simple single platform per location, the store-level reports did not connect to a centralized location, causing managers to spend significant time and money trying to manage communications. Managers from each location spent tedious hours e-mailing out schedules, updates and recipe changes. Inevitably, when they faxed schedules, the fax machine would break and management became increasingly frustrated with their outdated technology. The three-tiered management team, consisting of corporate staff, owners and managers, was looking to move away from the static sales reports. Each tier has a profound impact on operational decisions from menu items, labor

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