Overview Biogen develops, custom manufactures, and markets innovative therapies for pa- tients who are living with serious neurologi- cal, autoimmune, and rare diseases. Based in Cambridge, MA, the company has 7,700 em- ployees and operates in 80 countries around the world. It processes claims through offices in Massachusetts, North Carolina, Switzerland, Australia, and Japan. These offices are staffed either by Biogen support specialists or by third-party agencies under contract. Challenge New executive leadership at Biogen launched innovation and transformation initiatives to drive efficiency gains in people, processes, and technologies. As part of the initiatives to transform to a hybrid infrastructure and enable workplace productivity , Biogen has been auto- mating traditi

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