Big Indonesian airports analyze customers’ needs with ABBYY FlexiCapture 9.0 www.ABBYY.com The Challenge PT Angkasa Pura II is a state-owned company which controls 12 Western Indonesian airports and provides airport services and air traffic services. As the main purpose of the company is passenger’s comfort and pleasure, it is a crucial necessity to obtain a feedback from the clients in order to have a clear view of all the disadvantages an

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