Case Study
Better Ways to Work: Operational Improvements Emerging From the Pandemic
Better Ways to Work: Operational Improvements Emerging From the Pandemic PERSPECTIVES FROM SS&C ADVENT PROFESSIONAL SERVICES advent.com | info@advent.comAs 2020 recedes further in the rearview mirror, two observations become clearer. One, nobody wants to go back there, between the devastation of COVID-19 itself and the cascading impact on everyone’s life. Two, the challenges of remote work and restricted human contact forced asset and wealth management firms to find new ways to work, particularly to maintain continuity in service to clients. For many firms, these adverse working conditions brought sharper clarity on what really mattered, as teams learned to adapt, pivot, communicate more clearly and better understand their expectations of each other. In the year following mid