Better, Faster, Cheaper, Happier at KPN An Ivar Jacobson Case StudyIvar Jacobson International helps KPN measure ‘Better, Faster, Cheaper, and Happier’ • KPN introduces a measurement framework that is clearly tied to organizational goals and objectives • The framework engages IT and the business with an accessible, goal-focused KPI set • The framework has become a critical element to manage ITNL performance Introduction KPN is th

Join for free to read