BESTOUTCOME DELIVERS, EFFICIENCY, PORTFOLIO VISIBILITY AND RISK MANAGEMENT AT DIXONS RETAIL BACKGROUND Dixons Retail’s Director of IT, Phil Greenwood had a big problem with his project portfolio reporting system. First, with all his project managers producing their own data manually using a hotchpotch of their own tools, he could never be sure that he was getting accurate information from them. Second, it would take an age for the project office to pull together all the Project Managers’ reports and produce a consolidated version that made any sense. And by then, that final report was sometimes two or three weeks out of date. With a portfolio of anywhere between 75 and a 100 projects, the reporting system was clearly unworkable. “Even when we got the report, I had serious

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