CASE STUDY Berlitz Berlitz is the world’s premier language and intercultural communication specialist working in 500 locations in 70 countries, with over 6,000 staff worldwide and nearly 140 years’ experience in helping others to learn.Challenge In 2013, the costs charged by Berlitz’s current provider became unsustainable, as did the platform’s outdated functionality such as the reporting suite, which is business critical. Berlitz needed a change, not just to protect training budgets in the short term, but to future proof its L&D offering going forward. For internal employee learning and development, Berlitz found that it was constrained by a legacy Learning Management System (LMS) that no longer met its needs. But as Liz Thomson, Director of Technology Enhanced Training and

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