1 © 2019 DUCK CREEK TECHNOLOGIES. ALL RIGHTS RESERVED. CONFIDENTIAL AND PROPRIETARY INFORMATION. CHALLENGES OUTCOMES GOALS • Stand up tailored insurance products with no IT staff on hand in the Australian market • Grow business in Australia starting with a handful of on-site staff focused on insurance products and customer service • Roll out Policy, Claims, and Underwriting in under one year • New products rolled out in an average of six weeks, far below industry average • Won “Turnaround Time on New Business” awards from Insurance Business Australia for three consecutive years • Carrier able to focus on insurance product innovation and customer experiences, not IT • IT costs at industry low; staff grown to nearly 100 non-technical employees The combination of the full-scale fun

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