Belong, a Telstra-owned digital-first telecom provider, partnered with Accenture to deploy Splunk Enterprise, enabling real-time visibility and improved workflows. This transformation reduced customer-facing errors by 75%, cut issue resolution time by 50%, and shifted operations from reactive to proactive. Splunk’s dashboards and analytics empowered teams to detect, monitor, and resolve issues faster, enhancing customer experiences and driving innovation. The platform now supports informed decision-making and a customer-centric culture, positioning Belong for sustainable growth and continued digital transformation.

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