Behind the Scenes, PROServiceRemote Diagnostics Boosts Productivity, Instrument Uptime at Mercy Hospital Laboratory
Behind the Scenes, PROServiceRemote Diagnostics Boosts Productivity, Instrument Uptime at Mercy Hospital Laboratory
2 PagesAt ?rst, Linda Andersen wasn’t completely sold on the concept of remote monitoring. As Section Head for Hematology/Coagulation at Mercy Hospital in Iowa City, IA, she was looking into PROService Remote Diagnostics, a technology that allows Beckman Coulter technicians to remotely monitor instruments and proactively troubleshoot issues. “The service would give outside technicians round-the-clock access to the condition of our instruments,” she s
